Dental Education and Learning Resources

Dental Education and Learning Resource Library

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Dental Spore Test Audits and Dental Spore Testing Regulations by State
Dental Spore Test Audits and Dental Spore Testing Regulations by State
Basic Life Support (BLS) Overview for Dental Offices
Basic Life Support (BLS) Overview for Dental Offices
Dental Front Desk Phones Training
Phones 101- A Dental Front Desk Phones Training Guide
Dental Security Risk Assessment Tool
Dental Security Risk Assessment Tool
Dental Office Manager Training
Dental Office Manager Training: Planning and Execution Guide Pt. 2
Dental OSHA Hazard Communication Standard
Dental OSHA Hazard Communication Standard
Requirements for Dental Sharps Disposal
Requirements for Dental Sharps Disposal
Dental Practice Manager Training
Dental Practice Manager Training: Planning and Execution Guide Pt. 1
Dental End-Of-Year Compliance Checklists
Dental End-Of-Year Compliance Checklists
Requirements for maintaining dental water lines
Requirements for Maintaining Dental Water Lines
How To Safely Dispose Of Unused Or Expired Medicine
How To Safely Dispose Of Unused Or Expired Medicine
Evaluating and Selecting Dental & Medical Housekeeping Vendors
Evaluating and Selecting Dental & Medical Housekeeping Vendors


Dental Front Desk

Training Curriculum


Train new Dental Front Desk employees with this 70-section, full-scale training course that teaches essential skills and knowledge required to perform various administrative tasks as a dental front desk professional — including appointment scheduling, patient communication, insurance verification, billing and collections, and record-keeping.

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  • Checklist
  • RDAs
  • CDC
As a business, the risk to your information systems is a major concern. You face daily threats from inside and outside your Practice, as well as a possibility of big mistakes and physical disasters. Managers need to understand cyber risks and keep them under control.
Dental Cyber Risk
The receptionist is the voice of your organization. For many customers, the first impression they have of your company is directly tied to the person who answers the phone when they call your general number. So, training your receptionist to make callers feel informed and appreciated is essential.
Dental Front Desk Phones Training
The Infection Control Assessment Tools were developed by CDC to assist health departments in assessing infection prevention practices and guide quality improvement activities (e.g., by addressing identified gaps). These tools may also be used by healthcare facilities to conduct internal quality improvement audits.
Infection Prevention: Assessment Tool for Outpatient Settings
Successful managers know how to establish effective plans and develop effective processes. They also know how to set up processes that carry out those plans. Effective leaders begin the planning process with the organization's vision and goals and end up with specific plans to achieve these goals. Such leaders know, also, that plans must involve other people, other units, and the management of potential risks. They make sure their work schedule supports the entire planning process. Today, we’ll be presenting a Dental Practice Manager Training on procedures and guidelines for establishing plans and processes for carrying out effective work.
Dental Practice Manager Training
The COVID-19 pandemic has caused healthcare personnel to change how they operate to continue providing essential services to patients. Ensuring immunization services are maintained or reinitiated is essential for protecting individuals and communities from vaccine-preventable diseases and outbreaks and reducing the burden of respiratory illness during the upcoming influenza season.
Protecting Against Flu Season A Multi-Pronged Approach
This is a version of the official Security Risk Assessment Tool from Credit to the original authors — but those guys made it really hard to use.
Dental Security Risk Assessment Tool
There are a lot of questions surrounding HIPAA compliance. The issue of HIPAA in medical and dentistry is a complex one. Since HIPAA is a federal law, it’s really important to remain in compliance. Let’s dive into an overview of how you can keep your practice in line with HIPAA.
HIPAA Security Rules
We like things uncomplicated here at Done Desk. So today, let’s talk about the 8 Basic Expectations of Safe Care for Dental OSHA. We’ll be covering an insider’s look into the 20 training PDFs released by the CDC which you can find on their website. All supporting documents are available on the DOH website.
Basic Expectations of Safe Care for Dental OSHA
Effective leaders begin the planning process with the organization’s vision and goals and end up with specific plans to achieve these goals. We have all been guilty at some point or another of analysis paralysis. Taking action can seem particularly hard when you’re facing many moving parts. While some amount of planning, preparation, and deliberation is important, the reality is that taking action – even small ones – will have a compounding effect to carry you through the big decisions and plans. Sometimes the reality is that done is better than perfect.
Dental Office Manager Training
This excerpt from The California Radiation Control Regulations guides you through the regulations of your xRay unit. The ADA, in collaboration with the FDA, developed recommendations for dental radiographic examinations.
Dental Radiographic Machine Requirements
High prices of gas and groceries may be causing stress to your employees — causing them to start seeking a practice that can pay them more. How much more? We're starting to see employees leap to another job for even just a few more dollars an hour. How can you maintain or improve your employee retention amidst inflation in 2022 and beyond?
Inflation & Employee Retention
OSHA Safety Data Sheets: A Guide for Employers & Employees Who needs to have SDSs? The question isn’t WHO it’s WHAT — every product that is classified as a “hazardous product” OR in any secondary container for handling or storage in a workplace must have an SDS. They’re always required.
OSHA’s Safety Data Sheets (SDS) Requirements Overview
Active Shooters in Dental Offices: Emergency Planning and ResourcesDownloadNo one action can prevent, stop, or guarantee safety in the event of an active shooter.The Department of Homeland security has created an Emergency Action Plan guide for Active Shooter Preparedness. Organizations are encouraged to use this guide as a medium to document the initial steps toward […]
Active Shooters in Dental Offices
During office or facility surveys, CMS, The Joint Commission, or other accrediting agencies can cite fines for improperly handling medical gas cylinders. The guidelines below can help you handle compressed medical gas cylinders safely and stay in compliance with the standards.
Gas Cylinders in Dental Practices
Do you know where your practice stands in the event of an IT disaster? Where exactly are all your patient records? How often are your backups being done? With this helpful sheet, you'll get 10 questions to take to your IT provider for a mid-year check-in.
The Top 10 Questions You Should Ask Your Dental Practice's IT Provider
Use this checklist to assess your compliance with the expected infection prevention practices and provide feedback to your DHCPs regarding performance.
Dental Infection Control Checklist
Dental X-Ray Shielding Guidelines: It is important to be familiar with the magnitude of radiation exposure and the measures that can be taken to safeguard staff and patients, including wall shielding, room shielding such as mobile barriers and curtains and wearable protection.
Dental X-Ray Shielding Guidelines
Performance Reviews provide supervisors an opportunity to communicate to the employee how well the employee is doing against performance goals. The performance review should focus on meeting expectations for five key areas
Performance Review Template
Dental unit waterlines promote bacterial growth and development of biofilm due to the presence of long narrow-bore tubing, inconsistent flow rates, and the potential for retraction of oral fluids. Dental health care personnel and patients could be placed at risk of adverse health effects if water is not appropriately treated.
Requirements for maintaining dental water lines
If you’re a small to mid-sized organization, we understand that you’re likely not hiring out a HIPAA Privacy Officer and that the role is probably given to someone who already has a full plate, like the office or practice manager. So, how can you divvy up the work of the HIPAA Privacy Officer so that it’s not a burden to one person? Let’s first talk about what tasks the HIPAA Officer(s) will be responsible for.
What’s A Dental & Medical HIPAA Privacy Officer? Why Your Office Needs One.
6 Tips on Choosing a Cleaning Vendor For Your Medical Practice: Finding a good, trustworthy cleaning vendor can be a real challenge. In today’s legal and regulatory environment, safety is a must if you are to stay in business. Among other things, safety means making sure that the products the housekeeping staff uses are safe for your staff and properly labeled. The vendor should share the responsibility of providing the information, tools, and services needed to create a safe working environment for your facility.
Evaluating and Selecting Dental & Medical Housekeeping Vendors
Unused medicines are a risk. Many Dental and Medical offices keep Emergency Drug kits on hand but do not check regularly for expired items. Drug Kits should be checked quarterly, at minimum, and all expired or old medications and supplies should be disposed of properly. Here’s how.
How To Safely Dispose Of Unused Or Expired Medicine
Infection Prevention & Control in Dental Settings. A safe and efficient cleaning process will protect the investment you’ve made in high-quality dental instruments.
How To Sterilize Dental Instruments
A Hazard Comms & Labeling Review + 5 Things We Always See Missing In The Sterilization Room
Dental OSHA Hazard Communication Standard
Infection Control Hand Safety Requirements: Choosing the correct glove for the job is a critical decision in preventing injuries. Gloves can make your job easier and safer. Carefully identifying the need, then selecting a glove with the appropriate performance parameters can prevent many injuries, burns, and chemical exposures.
Infection Control Hand Safety Requirements
2023 Registered Dental Assistant “To-Dos” Checklist: Your dental practice’s success depends on having the highest possible level of organization. While there is much more to your task flow — this is a good place to start for training and an overview of your work.
Registered Dental Assistant Training Checklist
Your dental practice’s success depends on having the highest possible level of organization. While there is much more to the task flow of the front desk — a Dental Front Desk Training Checklist is a good place to start for training.
Dental Front Desk Training Checklist
A summary of the federal recordkeeping and retention requirements for employers and federal contractors. The chart reflects the minimum duration for which a record must be retained under federal law. When developing or amending your organization’s recordkeeping and retention procedures, consult with legal counsel.
Dental Federal Recordkeeping Requirements
Everyone’s responsibility — for everyone’s safety! Get the Dental PPE Management and Disposal reminder for admins and employees to hang in your practice.
Dental PPE Management and Disposal
Starting, Reviewing, or Updating Your Practice’s Health Insurance Plans for 2023 — what you need to know.
The Top 6 Common Questions Medical Admins Ask About Health Plans
OSHA’S bloodborne pathogens standard protects employees who work in occupations where they are at risk of exposure to blood or other potentially infectious materials. This paper includes a model exposure control plan to meet the requirements of the OSHA bloodborne pathogens standard.
Bloodborne Pathogens Exposure Control Plan Template
Walk through your practice step-by-step and resolve any issues before an inspection. Knowing what can trigger an OSHA inspection can help you predict the likelihood of one taking place as well as dramatically reduce the probability that you’ll get any large fines.
2022 OSHA Checklist For Dental Practices
Defending your dental practice against phishing emails or a cyber attack is of course absolutely critical, but what steps can you take to protect your data and business?
HIPAA Email Security
Having a BLS provider is essential to be prepared to respond quickly, and appropriately to emergencies. However, not every CPR certification is the same. With so many Basic Life Support Training Providers popping up across the country — it can be confusing to find a good training provider and know your team will be trained to be the best they can be. Here’s where you can find an overview of what you need to know and get AHA Training near you.
Basic Life Support (BLS) Overview for Dental Offices
All year, Done Desk has been creating and delivering 7 monthly to-do lists, compliance templates, resources, and guides with our 2022 Compliance Calendar to help break down compliance into bite-sized, simple processes. Now, you can download the end-of-year compliance review to easily see what your office needs. You’ll close the year on the right foot and kick off the New Year with compliance confidence.
Dental End-Of-Year Compliance Checklists
The ADA compiled this checklist to help you and your staff review areas in the office that may need maintenance. This is also important for patient and team member safety. The list is provided as a reminder of the types of safety checks that should be undertaken semiannually in a typical dental practice office.
Dental Routine Equipment Maintenance Checklist
OSHA Hepatitis B Requirements: The OSHA Bloodborne Pathogens (BBP) standard, 29 CFR 1910.1030 contains all the regulations applicable to the safety of employees at risk of contracting hepatitis B at the workplace. Here, we’ll break down this chapter of OSHA and talk about what you’re responsible for as an employer.
OSHA Hepatitis B Requirements
Not following proper procedure when disposing of sharps containers can result in potential fines and bodily injuries. The FDA recommends that used needles and other sharps be immediately placed in FDA-cleared sharps disposal containers. Learn how.
Requirements for Dental Sharps Disposal
Keeping track of your sterilization procedures protects your practice — and your patients. It’s mandatory for your inspections and has to be conducted at least weekly here in the US for your sterility assurance and risk management program.
Dental Spore Test Audits and Dental Spore Testing Regulations by State
For years, undergoing a dental X-ray while pregnant was considered dangerous for an unborn baby. This resulted in large numbers of pregnant women with untreated gum infections and various oral diseases. Even today, the majority of pregnant women will refuse to take any X-rays until after the pregnancy. Help dispel the myth and care for our mothers by hanging this resource in your x-ray room!
What To Know About Dental X-Rays When Pregnant
Dental OSHA Respiratory Protection Program Overview: - The 10 Program Administrators’ Responsibilities - The 9 Supervisors’ Responsibilities - The 6 Employees’ Responsibilities - Exposure Assessments - Fit Testing - Medical Evaluations - Training - More!
Dental OSHA Respiratory Protection Program
Plan A is always that the hired individual can complete their work normally — No one wants Plan A to fail — but having a strong plan B in place is the best way to be prepared for any situation. With a solid role contingency plan, you can effectively respond if the role is dropped and get back on track as quickly as possible.
Universal Response to Worker Displacement Template
Learn how to do a monthly fire extinguisher inspection in your practice. Employers are required by law to have the portable fire extinguishers visually inspected monthly. Failure to comply can lead to penalties and puts the employees and the workplace in serious risk in the event of an incident.
Dental Fire Extinguisher Inspection Checklist
Included in this template: Universal Response to Emergencies Protocol Emergency Phone Numbers 9-1-1 Call Procedure Patient Emergency Form
Medical Emergencies In Dental Settings
In this team talk, we discuss the importance of pre-treatment evaluations of your patients as they arrive for your care.
Dental Patient Selection

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The Dental Security Risk Assessment Tool

The world of Dental has been gatekeeping important resources, knowledge, and business-changing power for too long. We’re changing that. Get it Done with Done Desk.


The Security Risk Assessment Tool at is provided for informational purposes only. Use of this tool is neither required by nor guarantees compliance with federal, state or local laws. Please note that the information presented may not be applicable or appropriate for all health care providers and organizations. The Security Risk Assessment Tool is not intended to be an exhaustive or definitive source on safeguarding health information from privacy and security risks. For more information about the HIPAA Privacy and Security Rules, please visit the HHS Office for Civil Rights Health Information Privacy website. NOTE: The NIST Standards provided in this tool are for informational purposes only as they may reflect current best practices in information technology and are not required for compliance with the HIPAA Security Rule’s requirements for risk assessment and risk management. This tool is not intended to serve as legal advice or as recommendations based on a provider or professional’s specific circumstances. We encourage providers, and professionals to seek expert advice when evaluating the use of this tool.

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