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dental front desk training checklist

2022 Dental Front Desk Training Checklist: Dental Practice Management 101

Hiring and building a great team is so important to the overall success of your practice — and an efficient front desk is a key to a productive practice. Your busy dental practice can create an exciting front office environment for your receptionists to help manage.


Your front office team has to do a huge range of tasks, with a lot of interruptions, throughout their day. Creating a dependable task flow helps your front office team focus on their most significant tasks, even with interruptions. Your dental receptionist is responsible for making sure that the operations of your dental office run smoothly so that you and your dental team can concentrate on patient care and dental treatment.

How to Know When Your Front Desk Staff Needs Improvement


Making a positive first impression is a powerful part of the front desk staff’s job in your dental practice. They’re the face of your practice! Proper front desk etiquette is very important, yet many skip formal training for their folks working upfront. Your dental office manager is the first person that comes in contact with the patient — so it’s pretty important that they are organized. Your dental practice’s success depends on having the highest possible level of organization for your office managers. If you are worried your front desk staff is falling short on their front desk manners, here are four questions to ask yourself.


  1. Is your front desk staff well trained?
  2. Does your front desk staff have strong interpersonal skills?
  3. Does your front desk staff exhibit proper phone etiquette?
  4. Is your practice a great place to work?


If you can honestly answer “yes” to the four questions below, you most likely have a good team. If you are not sure of your answers or if any of your answers are no, there’s room for improvement.

How Do I Train My Dental Front Of The Office?


Dental front desk training checklists are valuable for a couple of reasons. They can be practical when training new front office team members. It’s also helpful if another team member is filling in. The checklist gives the new team members a place to start.


To meet your front desk team’s goals, here’s what the Front Desk Coordinator should be trained to accomplish in the first few minutes with a new patient:


Project energy and enthusiasm. Even on the worst of days at the office, they must rise above any negative feelings to create a strong positive impression of your practice. Language like “We love seeing new patients!” or “I can’t wait to meet you!” sends the right message.


Gather information, including interesting personal facts. In addition to the usual patient information, your coordinator should draw out some personal details. These will be documented so you and other staff members can use them to help build a strong practice-patient relationship.


Find out how callers heard about your practice. For the sake of your marketing, you need to know what strategies are working for your practice. If your new patients have been referred by current patients, asking “Who can we thank for recommending us?” sends the message that you really appreciate your patients, both established and new.


Build value for you, the team, and the practice.

Praise for A) You. Such as, “Did you know Dr. Smith is board-certified?”,

B) Your staff. Like, “We treat our patients like family!”

C) Your office. Something like, “We have an amazing new imaging system!”

These can all be interspersed throughout the conversation between your front desk and new patients.


Schedule the first appointment within seven days. By the end of the conversation, all callers should be scheduled to come in soon for their first visit before the positive first impression your front desk coordinator creates can fade.

Dental Office Manager Documents & Resources: your dental front desk training checklist


Take the guesswork out of running your practice. Done Desk provides expert resources and training to help you establish, and maintain your COVID-19 compliance disciplines. CDC guidelines, OSHA, HIPAA, infection control, and employee awareness are all at the forefront of practice ownership. We help you train your people, keep them trained, and organize your training records.


Want a printable checklist to get your front office team on the same page and motivated?

Drop your details below to download Done Desk’s 2022 Dental Front Desk Training Checklist designed to help Office Managers run a busy dental practice and manage their staff.


Check Out What Our Partners Say

“I had literally been searching for something like Done Desk for over 5+ yrs. The feature I use most is the training courses – some already provided and many the team and I made. New hires can watch on the computer at work or their cell phones anywhere. I have even made training videos while driving in the car to work (Shhh). It’s that easy!


One of the most impressive things about Done Desk is the team. I greatly appreciate using a product where the founder is open & appreciative of feedback. How rare is that? And the communication goes two ways – with my feedback, they let me know the direction of growth they are focused on. In addition, the Done Desk team is exceptionally responsive, often within minutes of questions I have and this makes all the difference in the world.”

— Dr. Jacqueline Demko

Demko Orthodontics

Check Out What Our Partners Say

“I use Done Desk to take the guesswork out of running Brush 365’s multiple offices! As the office manager, the platform keeps us efficient with employee files, timekeeping, onboarding, and the array of compliance regulations. Done Desk allows me to focus my time on the most important part of my role… leading my people!

The value of this platform simply cannot be underestimated.”

— Michelle Akins

Director of Operations @ Brush 365

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Sources:

https://blog.solsticebenefits.com/solstice-provider-blog/how-your-front-desk-staff-needs-improvement

https://emitrr.com/dental-receptionist-checklist 

https://asthedrillturns.com/2019/03/02/dental-front-office-checklists

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