Topic: Front Desk Development
Phones 101- A Dental Front Desk Phones Training Guide
The receptionist is the voice of your organization. For many customers, the first impression they have of your company is directly tied to the person who answers the phone when they call your general number. So, training your receptionist to make callers feel informed and appreciated is essential.
Did you know that it costs 7x less to retain an existing patient than to attract a new one? Excellent customer service is the best way to retain patients! Phone calls always have a purpose and should be held in high importance.
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